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CUSTOMER SURVEY

Customer Survey

"Strike while the iron is hot!"

It's an old saying that still rings true. The best time to give us feedback about your experience at Excellence Auto Collision Center is right now. Please take one minute, while the details of your appointment are still fresh in your mind and let our managers know how you feel about the auto body repair service you received. At Excellence Auto Collision Center we believe change is good and providing us with even the smallest details about your service helps us improve.

Strongly
Agree 		Agree Disagree Strongly
Disagree 		Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

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Phone icon 916-333-4799 or 916-387-0580

What Our Customers Are Saying

After being essentially turned down by my Honda service department (where I've been a loyal customer for several years), I took my 20-year old Civic to Excellence Auto Collision on Auburn Blvd. to have a new bolt installed to replace a broken support bolt from the hinge of my trunk lid. Honda had told me such a procedure would involve a minimum of 3 hours labor, would likely not be successful, and that they would quite possibly find that I would need to replace the entire trunk lid! MARCO GUTIERREZ, the service advisor at Excellence, carefully analyzed the job and told me to get the bolt (w/washer -- $11 at Honda), bring it by, and he felt the repair likely could easily be made. I did so, and this morning they did, indeed, make the repair in less than an hour for an out-the-door cost of $125. My trunk lid has a new lease on life and is functioning like new again. Couldn't be happier!

General Services, near Sacramento, CA

, 05/14/2026

I am writing to express my gratitude for the excellent service I received. The quality of the work (full rear bumper replacement) was outstanding and truly lives up to your name.

Sacramento, CA

, 05/13/2026

Top notch service they provide

Sacramento, CA

, 05/09/2026

Excellent work with satisfaction 💯

Sacramento, CA

, 05/07/2026

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