CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Great customer service! Returned the truck looking brand new inside and out. This was part of an insurance claim and they worked for me, not the insurance company. They were very helpful in answering any questions I had and kept me in the loop the entire time. They carry many certifications and hold themselves to a high standard. I hope I do not get in another accident, but if I did, I'll be going back.
Sacramento, CA
10/10! I was extremely satisfied my overall experience with Excellence Auto Collision. The entire team was incredibly helpful and provided clear guidance and support throughout the whole process. They kept me informed, answered my questions, and made what could have been a stressful experience feel smooth and manageable. I truly appreciated their help with the collision process.
Sacramento, CA
friendly great customer service and helpful with the process clearly explaining what to expect communication was great
Sacramento, CA
Awesome service! Great communication! Fixed right with zero issues! Truely EXCELLENCE!
Sacramento, CA
