CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
After being essentially turned down by my Honda service department (where I've been a loyal customer for several years), I took my 20-year old Civic to Excellence Auto Collision on Auburn Blvd. to have a new bolt installed to replace a broken support bolt from the hinge of my trunk lid. Honda had told me such a procedure would involve a minimum of 3 hours labor, would likely not be successful, and that they would quite possibly find that I would need to replace the entire trunk lid! MARCO GUTIERREZ, the service advisor at Excellence, carefully analyzed the job and told me to get the bolt (w/washer -- $11 at Honda), bring it by, and he felt the repair likely could easily be made. I did so, and this morning they did, indeed, make the repair in less than an hour for an out-the-door cost of $125. My trunk lid has a new lease on life and is functioning like new again. Couldn't be happier!
General Services, near Sacramento, CA
I am writing to express my gratitude for the excellent service I received. The quality of the work (full rear bumper replacement) was outstanding and truly lives up to your name.
Sacramento, CA
Top notch service they provide
Sacramento, CA
Excellent work with satisfaction 💯
Sacramento, CA
